Support > Paysite Help Desk > Knowledgebase

Which video formats/codecs do you support ?

Solution As of August 2017 we are adding videos only in the mp4 format from here on out. I know that a few of you prefer the wmv for your pc's but there just aren't enough people downloading wmv any longer to support the drive space that is required for the extra format. Since MP4's are so widely supported, you will have no trouble getting a video player that will let you watch your favorite videos. Let us know if you need help finding a solution for your platform!

All videos from this point forward will support MP4 in these sizes

4K is 4096 x 2304 @ 16Mb/sec
HD is 1280x720 or 1920x1080 @ 6Mb/sec
Mobile/Streaming is 720x404 @ 1Mb/sec
Was this article helpful? yes / no